Our Automotive Service and Guarantee

Located St. Thomas Ontario, The Auto Guys is owned and operated by Bob Ward & Lynda Groom. Our automotive service goal is to provide each customer the highest quality, honest and affordable auto repairs and services that their car, truck or SUV needs.

Our reputation has been built one satisfied customer at a time. We look forward to helping you with your automotive maintenance, repair and service needs to keep your car, truck or SUV safe & reliable on the road.

Our Promise to Our Customers:

In order to reduce your stress, minimize unexpected breakdowns and save you time and money, we promise to:

  • Perform an inspection on your vehicle every time you come in for basic Lube-Oil-Filter service and report our findings to you
  • Treat you with courtesy, honesty and respect
  • Obtain your authorization prior to performing any diagnostic, repair or maintenance work
  • Install quality parts appropriate for the application
  • Employ qualified technicians to service and diagnose your vehicle
  • Schedule your next service appointment tailored specifically to your vehicle
  • Advise you of the manufacturer’s recommended maintenance based on your mileage
  • Be your Warranty Manager and advise you to return to the dealer for repairs that are covered by your vehicle manufacturer’s warranty practices
  • Strive to deliver the BEST CUSTOMER SERVICE you will ever have!


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Why Choose Us

CAA Approved Auto Repair
CAA approves less than 5% of all automobile repair shops in Ontario.  That is because most auto repair shops cannot hold up to the scrutiny their investigation and inspections demand.  CAA looks into our credentials, our equipment, our technicians’ abilities and certifications, and they even check with the province to see if we have violations or complaints on record.  We are subject to surprise inspections from CAA representatives and graded on a multitude of categories.  Associated Automotive Service  maintains CAA expectations and is proud we have their approval.
100% Customer Satisfaction Rating
We truly care for our customers.   We really want you to feel like we took care of you the way you would expect.  We believe that if we make our customers happy, you’ll take care of our business by coming back and sending your friends and family here.  Well, CAA doesn’t just want to hear our commitment they want to be sure of it.
Extensive, Full Service Complete Auto Repair Shop
No need to go all over for your various auto repair needs with The Auto Guys. We have 5 service bays available and  highly qualified, ASE Certified  Technicians available to provide you with all the services your car may need to run at peak performance.  From your routine maintenance, to complex troubleshooting, to reprogramming your car’s computer, to a complete engine repair or replacement, we can do it all.  We have the latest state of the art equipment that allows us to provide you with the most accurate diagnosis for your vehicle possible.

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