It’s very important to your St. Thomas service center to keep drivers happy and on the road. You might be surprised at the amount of money service centers spend every year to make sure their technicians are properly trained.
St. Thomas area service centers, including The Auto Guys, offer a variety of car care services to many kinds of vehicles. They need to be up to date on the latest techniques and parts so that they can care for your car properly. Centers subscribe to data services that list the high quality parts and fluids recommended by your manufacturer.
And each The Auto Guys service has a checklist of standard procedures. Your service advisors follow these procedures so they can safely deliver a consistent level of high-quality service to their valued customers.
Some of our services require the use of specialized equipment. Technicians are trained extensively on this equipment so that they can service your car quickly and efficiently.
Classroom, video and hands-on training is provided by The Auto Guys and outside trainers. It’s not only important that service advisors be able to perform a given task, they also need to be thoroughly trained in inspection and diagnostic techniques. One of the great services they perform is to spot potential problems before they become serious.
The automotive service industry has standards for classifying and communicating problems to customers. For example, it’s one thing to learn that your car maker recommends that you change your serpentine belt every 50,000 kilometers and another to learn that the belt is on the verge of failure. These standards help you understand the urgency of recommendations, letting you make better service decisions.
It’s the goal of the team here at The Auto Guys to provide fast, courteous service. St. Thomas drivers should feel free to ask us any questions about your vehicle’s service or manufacturer recommendations.
Well-trained service providers, established procedures, and industry standards combined to give you the best service experience possible.
Stop by or give us a call.
The Auto Guys
135 South Edgeware Rd.
St. Thomas, ON N5P 4C4