Matt was my contact for the day when I dropped off my car. I wasn't sure what was wrong exactly but needed some troubling noises taken care of. They didn't keep me waiting long and diagnosed what they suspected was the issue. I opted not to have to have the work done by the crew at the Auto Guys because I could save money doing it myself once the solution was revealed. They did not treat me with any disdain or negativity for makin that choice and were courteous to me in all interactions. I would recommend them based on the customer service I received.